Refund policy

At Vanpack, we take pride in crafting high-quality custom camper conversion products tailored to your specific preferences. Each item is meticulously handcrafted and made-to-order, ensuring a unique and personalised experience for our customers. As a result of this approach, we cannot accept returns or offer refunds for our custom-made products.

Understanding the custom nature of our products

All our camper conversion products are made-to-order, with careful attention to your individual requirements and specifications. The customisation process begins promptly after receiving your order, and materials are specifically sourced and allocated for your project.

No returns or refunds for custom orders

Due to the unique and personalised nature of our custom-made camper conversion products, we are unable to accept returns. We kindly request customers to thoroughly review and confirm their order details, including measurements, colour choices, and design elements, before finalising the purchase.

Quality assurance

We are committed to delivering products of the highest quality, and each custom order undergoes rigorous quality control measures. In the unlikely event that you receive a product with manufacturing defects or damages, please contact us to discuss a resolution.

Contact us

If you have any concerns or inquiries about your custom order, we are here to help and to accommodate your needs as much as possible. We appreciate your understanding and cooperation in adhering to our refund and return policy. At Vanpack, our goal is to provide you with a one-of-a-kind camper conversion experience that meets and exceeds your expectations.

Thank you for choosing us for your custom camper conversion needs!